Privacy Policy

Last updated: 23 April 2026

1. Information We Collect

When you use Hawkeyes (operated by Hawkeyes Eyewear Private Limited), we may collect:

Personal details: name, email, phone number, shipping address
Payment information: processed securely through Razorpay (we do not store card details)
Prescription data: if you choose to save your eye prescription for future orders
Browsing data: pages visited, products viewed, device and browser information

2. How We Use Your Data

To process and fulfil your orders
To send order updates and delivery notifications
To improve our products and shopping experience
To send marketing communications (only with your consent)
To comply with legal obligations

3. Data Sharing

We share your data only with trusted partners necessary to deliver our services: payment processors (Razorpay), logistics partners, and analytics tools. We never sell your personal data to third parties.

4. Data Security

All data is transmitted over 256-bit SSL encryption. Payment processing is PCI-DSS compliant through Razorpay. We implement industry-standard security measures to protect your information.

5. Your Rights

You have the right to:

Access, update, or delete your personal data
Opt out of marketing communications at any time
Request a copy of the data we hold about you
Withdraw consent for data processing

6. Cookies

We use essential cookies to keep your session active and remember your cart. Analytics cookies help us understand how you use the site so we can improve it. You can manage cookie preferences in your browser settings.

7. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer can be reached at [email protected] or on +91 73548 24646. All grievances are acknowledged and responded to within 48 hours.

8. Contact Us

This policy is issued by Hawkeyes Eyewear Private Limited, 304, Ranjhi Bazar, Jabalpur, Madhya Pradesh — 482005, India. For any privacy-related queries, reach out to us at [email protected] or call +91 73548 24646 (Mon–Sat, 10:00 AM – 7:00 PM IST).